Support & SLA

Our Team

Experience is everything when it comes to live events – after all, you only have one chance to get it right. Since 2009, our team has provided support for live events for high-profile clients and artists like Facebook, Paramount, Warner Bros Records, Universal Music Group, Nike, The Associated Press, 20th Century Fox, American Express, Audi, Fiat, ESPN, Marvel, Samsung, Spin Magazine, C-Span, Tedx, NASA, Ralph Lauren, Daughtry, Black Eyed Peas, The Roots, Young Jeezy, The Black Keys, and Jane’s Addiction.

Support Team

  • Ben Homer

    Ben Homer

    Director of Customer Support

  • Henry Bernard

    Henry Bernard

    Producer Support

  • Jessica Russell

    Jessica Russell

    Producer Support

  • Matt Baron

    Matt Baron

    Producer Support

  • Jonathan Keslow

    Jonathan Keslow

    Producer Support

  • Ernie Deeb

    Ernie Deeb

    Producer Support

  • Coming Soon

    Laura Marciano

    Producer Support

  • Coming Soon

    Sumith Rodrigues

    Producer Support

  • Coming Soon

    Ashok Kamat

    Producer Support

  • Coming Soon

    Mohammed Ruheed

    Producer Support

Support Overview

At Livestream, we know that nothing is more important than going live without a hitch. Our knowledgeable, professional support team is committed to quickly resolving any problems you experience with Livestream.

 From Internet connections to complex production workflow plans, we offer technical support 7 days a week for all issues before, during and after your event.



All Accounts Premium Plans
Support Method Email Phone, Email and Chat
Guaranteed Response Time during open hours 16 Hours Phone: Immediate, Email: 4 Hours
Open Hours Monday - Friday 10am - 6pm EST 7 days a week 9:30am - 8:30pm EST
Service Level Agreement (SLA) No Guarantee 99.9% uptime guarantee

Livestream Premium 99.9% Service Level Agreement

Livestream Premium channels are covered by our 99.9% uptime guarantee as defined in our Service Level Agreement (SLA). If we do not meet our 99.9% uptime commitment in a month, we will provide you with a service credit.

Email Support

All Livestream producers have unlimited email access to our knowledgeable support staff. Premium plan subscribers have a guaranteed email response time of 4 hours or less for any issue. Free plan subscribers will receive a response within 16 hours of an initial request. Email us at support@livestream.com.


Premium Phone Support

For Premium customers, we offer live phone support 7 days a week from 9:30 am - 8:30 pm ET. To call support dial 877-977-8732 (+1-(646) 490-1679 for international callers).

Interested in Premium?


If you would like to learn more about upgrading to our Premium service to gain access to phone support, call a sales specialist toll free at 877-977-8732 (+1-(646) 490-1679 for international callers) or purchase a Premium plan here: http://new.livestream.com/broadcast-live/pricing-plans.

Got More Questions? We Have Answers.

Livestream is committed to helping you resolve issues by providing you with a host of resources and support, including: